Sabreo Education – Customer Privacy Notice

This privacy notice tells you what to expect us to do with your personal information.

 Contact details

Telephone: 07378297835

Email: info@sabreoeducation.com

What information we collect, use, and why

We collect or use the following information for student education and welfare:

  • Names and contact details for students/children
  • Names and contact details for parents, guardians, carers
  • Gender
  • Date of birth
  • Next of kin and emergency contact information
  • Payment details and financial information including transactions
  • Special Educational Needs and Disabilities (SEND) or additional support information (includes reasonable adjustments and special educational needs and disabilities)
  • Attendance and reason for absence data
  • Progress reports
  • Information relating to compliments and complaints

We also collect or use the following special category information for student education and welfare. This information is subject to additional protection due to its sensitive nature:

  • Racial or ethnic origin

We collect or use the following information for disciplinary investigations or to prevent, detect, investigate or prosecute crimes:

  • Names and contact details for students/children
  • Names and contact details for carers
  • Gender
  • Special Educational Needs and Disabilities (SEND) information (includes reasonable adjustments and special educational needs and disabilities)
  • Attendance and reason for absence data
  • Call recordings

We also collect or use the following special category information for disciplinary investigations or to prevent, detect, investigate or prosecute crimes. This information is subject to additional protection due to its sensitive nature:

  • Racial or ethnic origin

We collect or use the following personal information for dealing with queries, complaints or claims:

  • Names and contact details
  • Addresses
  • Payment details
  • Account login or user information
  • Purchase or service history
  • Call recordings
  • Relevant information from previous investigations
  • Financial transaction information
  • Special Educational Needs and Disabilities (SEND) or additional support information (includes reasonable adjustments and special educational needs and disabilities)
  • Attendance and reason for absence data

We also collect the following special category information for dealing with queries, complaints or claims. This information is subject to additional protection due to its sensitive nature:

  • Racial or ethnic origin

We collect or use the following information for information updates or marketing purposes:

  • Names and contact details
  • Marketing preferences

We also collect or use the following special category information for information updates or marketing purposes. This information is subject to additional protection due to its sensitive nature:

  • Racial or ethnic origin

We collect or use the following information for recruitment purposes:

  • Contact details (eg name, address, telephone number or personal email address)
  • Date of birth
  • National Insurance number
  • Copies of passports or other photo ID
  • Employment history (eg job application, employment references or secondary employment)
  • Education history (eg qualifications)
  • Right to work information
  • Details of any criminal convictions (eg DBS, Access NI or Disclosure Scotland checks)
  • Security clearance details (eg basic checks and higher security clearance)

We also collect or use the following special category information for recruitment purposes. This information is subject to additional protection due to its sensitive nature:

  • Racial or ethnic origin
  • Religious or philosophical beliefs
  • Trade union membership
  • Health information
  • Sexual orientation information

We collect or use the following information to comply with legal requirements:

  • Identification documents
  • Health and safety information
  • Criminal offence data (including Disclosure Barring Service (DBS), Access NI or Disclosure Scotland checks)
  • Safeguarding information
  • Any other personal information required to comply with legal obligations

We also collect or use the following special category information to comply with legal requirements. This information is subject to additional protection due to its sensitive nature:

  • Racial or ethnic origin

Lawful bases and data protection rights

Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.

Which lawful basis we rely on may affect your data protection rights which are set out in brief below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:

If you make a request, we must respond to you without undue delay and in any event within one month.

To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.

Our lawful bases for the collection and use of your data

Our lawful bases for collecting or using personal information for student education and welfare are:

  • Consent – we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
  • Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
  • Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.

Our lawful bases for collecting or using personal information for disciplinary investigations or to prevent, detect, investigate or prosecute crimes are:

  • Consent – we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
  • Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
  • Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.

Our lawful bases for collecting or using personal information for dealing with queries, complaints or claims are:

  • Consent – we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
  • Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
  • Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.

Our lawful bases for collecting or using personal information for information updates or marketing purposes are:

  • Consent – we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
  • Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
  • Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.

Our lawful bases for collecting or using personal information to comply with legal requirements are:

  • Consent – we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
  • Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
  • Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.

Where we get personal information from

  • Directly from you
  • Parents or carers

How long we keep information

Sabreo Education retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, in accordance with UK GDPR and the Data Protection Act 2018. Once the applicable retention period has elapsed, personal data is securely deleted or anonymised without undue delay.

The following retention schedule applies to data held by Sabreo Education:

Student and Parent/Guardian Contact Details: Contact information, including names, email addresses, telephone numbers, and any associated correspondence, is retained for a period of up to 2 years following the date on which a student ceases to use Sabreo Education’s services. After this period, such data will be securely deleted unless there is a lawful basis for continued retention.

Session Recordings: Recordings of online tutoring sessions are retained for a period of up to 3 months from the date of the session for routine safeguarding and quality assurance purposes. Where a recording is relevant to an ongoing safeguarding concern, complaint, or dispute, it will be retained until that matter is fully resolved, after which it will be securely deleted.

Payment and Billing Records: Financial records, including payment history, invoices, and billing information, are retained for a period of 6 years following the end of the financial year in which the transaction occurred, in accordance with applicable tax and financial legislation. After this period, financial records will be securely deleted unless a specific legal obligation requires further retention.

Safeguarding Records: Given the sensitive nature of safeguarding information and our duty of care to the children we work with, safeguarding records are retained until the student to whom they relate reaches the age of 25. This reflects established best practice for organisations working with children and ensures that records remain available in the event of any historical claim or statutory enquiry. Where a safeguarding matter has been referred to an external agency, records will be retained in accordance with the guidance provided by that agency and any applicable statutory requirements.

Your Rights: Clients and students (where applicable) have the right to request access to personal data held by Sabreo Education, to request its correction, or to request its deletion, subject to any legal or safeguarding obligations that require its continued retention. Such requests should be submitted in writing to Sabreo Education’s designated data controller.

Sabreo Education reserves the right to decline a request for deletion where the data in question is, or may reasonably become, relevant to a safeguarding concern, ongoing or anticipated legal proceedings, or a formal complaint. In such circumstances, the Client will be informed that the request cannot be fulfilled and the reason for refusal will be provided, in accordance with UK GDPR. Where a deletion request is declined, data will continue to be held only for as long as the relevant matter requires, after which it will be securely deleted.

For more information on how long we store your personal information or the criteria we use to determine this please contact us using the details provided above.

Who we share information with

Others we share personal information with

  • Parents and carers
  • Local authorities
  • Legal bodies or authorities

How to complain

If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.

If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.

The ICO’s address:           

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113

Website: https://www.ico.org.uk/make-a-complaint

Last updated: 17/02/2026